談判技巧

　　目標及期望.多問一些開放式的問題將可以盡早給予彼此闡述觀點的機會.

　　例如，你可以這樣問"What are you hoping to achieve today?"

　　Recovering from offending someone 克服對方敵對意識

　　談判中往往會遇到對方強烈的敵對意識，這時候你必須設法克服它.

　　通常的方法是接受對方的“排斥”，但將之轉化為正面的.作用.

　　你可以說"If I seemed sharp a few moments ago,be assured that it was only due to my

　　determination to make this work."

　　Showing humility 展現親和力

　　談判是雙方溝通的過程，所以必須避免陷于一連串的"I’ m right,you’ re wrong"的情形.展

　　現親和力尊重那些對象，千萬不要裝做已有所有答案，請把一些議題的控制權讓給別人

　　你可以說"That’ s more your area of expertise than mine,so I’ d like to hear more."

　　Recovering from negotiation breakdown 讓談判“起死回生”

　　當對方因憤怒、怨恨或不愿意聆聽而使得雙方關系瀕臨決裂的時候，要特別注意à回具有建設性的對談.承認錯誤并且展現誠意是讓談判起死回生的好辦法.

　　你可以說"What happened last week was unacceptable as it was we move on?"

　　In business,skilled negotiation can be the difference between making

　　a million dollar contract and being e are some effective pointers to

　　help you come out on top in the negotiation process

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