電話禮儀英語(yǔ)介紹
導(dǎo)語(yǔ)：靜音鍵可以起到驚人的作用，但是你要確定自己知道怎么使用它。電話禮儀很重要。以下小編為大家介紹電話禮儀英語(yǔ)介紹文章，歡迎大家閱讀參考!
When you have a conference call rather it is from business to business, or business to an employee at home or abroad conducting business, it is important that the conference calling experience is productive and smooth sailing. No matter what role you play in the conference call, it is necessary that you maintain the proper etiquette for conference calls.
當(dāng)你在參與一個(gè)電話會(huì)議的時(shí)候，不管是公務(wù)之間的往來(lái)，還是在家的時(shí)候收到了單位的任務(wù)，又或者是海外業(yè)務(wù)的推進(jìn)，老道的會(huì)議經(jīng)驗(yàn)都對(duì)工作的順利推進(jìn)和提高效率起到了重要的作用。無(wú)論你在電話會(huì)議中扮演什么角色，掌握恰當(dāng)?shù)臅?huì)議禮儀都是十分必要的。
1.Quiet is the key
1、安靜的環(huán)境是會(huì)議的關(guān)鍵
Make sure, when you are on the conference call that you are in a very quiet room, away from any disturbances. This will make sure that you hear everything that is going on and keep themisunderstandings to a minimum. It is impossible to keep the misunderstandings at bay if you have a dog barking, machines running, or people talking in the background.
當(dāng)你參與進(jìn)電話會(huì)議中時(shí)，確保你是在一個(gè)遠(yuǎn)離任何干擾，非常安靜的房間里。這將保證你能聽(tīng)到會(huì)議的全部?jī)?nèi)容，并且使得誤解減少到最低限度。如果你周?chē)h(huán)境里有狗的叫聲，機(jī)械運(yùn)轉(zhuǎn)的噪音，又或是其他人在說(shuō)話的話，那是不可能保證正確理解會(huì)議內(nèi)容的。
2.The Telephone Equipment
2、電話設(shè)備
Make sure that you are using a phone that will minimize the noise in the background. Some telephone and most all cell phones will pick up even the slightest noise or interference, which will not only cause troubles for you hearing the speakers, but others as well.
確保你使用的電話可以將周?chē)胍舾蓴_降到最小。一些電話機(jī)和大部分手機(jī)會(huì)把非常微弱的'噪音干擾都收錄進(jìn)去，這不僅會(huì)影響到你自己收聽(tīng)發(fā)言人的聲音，也會(huì)對(duì)別人造成麻煩。
3.Using Telephone Technology
3、使用電話技術(shù)
The mute button does wonders, but make sure you know how to use it. The mute button should be used if there is a lot of background noise that you simply cannot control or if someone is particularlytalkative. Of course, make sure you know how to un-mute for when it is your turn to speak or answer a question.
靜音鍵可以起到驚人的作用，但是你要確定自己知道怎么使用它。當(dāng)你周?chē)幸恍┰胍裟銢](méi)有辦法輕易控制，或者其他人正在暢談的時(shí)候，你最好開(kāi)啟靜音鍵。當(dāng)然，當(dāng)輪到你發(fā)言或回答問(wèn)題時(shí)，你要知道怎么解除靜音。
4.Time
4、時(shí)間
Make sure you set the conference call up in advance and let everyone know all information such as pass code or phone number. It is also necessary that you take time zones in to consideration if you have people across several time zones to include on the conference call.
盡量做到提前為會(huì)議做好準(zhǔn)備，讓每一個(gè)參與會(huì)議的人知道諸如密碼或電話號(hào)碼等所有信息。如果會(huì)議參與人員在好幾個(gè)不同時(shí)區(qū)里，你同樣有必要考慮好電話會(huì)議的進(jìn)行時(shí)間。
5.Being on Time
5、做到準(zhǔn)時(shí)
If you are the conference call leader, you want to start right on time. Do not wait for others if they are late. People on the call want to start right away, because there may be other business they need to attend to. If you are simply in the call, be on time, you do not want to miss anything that might be important.
如果你是電話會(huì)議的負(fù)責(zé)人，你會(huì)希望會(huì)議按時(shí)開(kāi)始。如果有人遲到了，不要等他們到了之后再開(kāi)始。與會(huì)人員想要立即開(kāi)始會(huì)議，因?yàn)樗麄冊(cè)诖酥笠苍S還需要參與其他的事物中。如果你是普通的會(huì)議人員，要做到準(zhǔn)時(shí)，你不會(huì)想要錯(cuò)過(guò)任何可能重要的信息。
6.Introductions
6、自我介紹
Make sure that every person on the call introduces himself or herself. This will allow for building relationships and getting people to open up and feel comfortable.
讓每一個(gè)與會(huì)人員介紹他們自己。這將有利于大家構(gòu)建人際關(guān)系，還可以讓大家更放得開(kāi)，感覺(jué)比較自然。
7.Clarification
7、說(shuō)明
Not everyone will be able to tell who is who by the voice. Make sure before anyone speaks that his or her name is said first. For example, this is Bob, could you repeat that company name again.
不是每個(gè)人都能通過(guò)聲音分辨出誰(shuí)是誰(shuí)。所有人盡量在說(shuō)話前首先把自己的名字報(bào)出來(lái)。例如，我是Bob，能請(qǐng)您再重復(fù)一次那家公司的名字嗎?
8.Eating
8、吃東西
Never eat while you are on a conference call, who wants to hear chewing in their ear? If you must get a drink of water, put the call on mute so no one will have to hear the emitted sounds. This includes chewing gum.
絕對(duì)不要在電話會(huì)議時(shí)吃東西，誰(shuí)會(huì)愿意聽(tīng)見(jiàn)咀嚼的聲音?如果你實(shí)在需要喝口水的話，就把電話調(diào)成靜音，這樣就不會(huì)有人聽(tīng)見(jiàn)你發(fā)出的聲音了�？谙闾且舶ㄔ趦�(nèi)。
9.Keep on Topic
9、不要跑題
Do not fill the call with unnecessary talk. Keep to the point, because remember there may be several people on the call that have other pressing things to do.
不要讓電話會(huì)議里都是廢話。抓住重點(diǎn)，因?yàn)橐涀】赡苡幸恍┱趨⑴c會(huì)議的人還有其他緊急的事物要處理。
打電話禮儀英語(yǔ)用語(yǔ)
一、不太會(huì)講英語(yǔ)的要怎么說(shuō)：
(1) 請(qǐng)稍待片刻。 Just a moment, please.
(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。 Hold on, please. I'll get someone to thephone.
(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。
Hold the line, please. I'll get an English speaker.
(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍后回電話給你。請(qǐng)教您的大名 及電話號(hào)碼?
I'm sorry, I don't speak English well. I'll have an Englishspeaker call you back later. May I have your name and telephonenumber?
二、接電話的開(kāi)場(chǎng)白
(1) 早安。這里是正泰貿(mào)易公司。我能效勞嗎?
Good morning. This is Chengtai Trading Company. May I helpyou?
(2) 喂。海外營(yíng)業(yè)部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(3) 先鋒電子。我是吳瑪莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 午安。這里是大安商業(yè)銀行。我能為您效勞嗎?
Good afternoon. This is Dan An Commercial Bank. What can I dofor you?
(5) 喂。這里是王公館。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是楊文凱，請(qǐng)講。
Wenkai Yang. Speaking
三、不明了對(duì)方所言時(shí)
(1) 能說(shuō)得明確一點(diǎn)嗎?
Could you put that in more specific terms?
(2) 很抱歉。我沒(méi)聽(tīng)懂你的話。
I'm sorry. I couldn't follow you.
(3) 我無(wú)法確定你的意思。
I'm not sure what you mean.
(4) 你講得太快了。我跟不上。
You're talking too fast. I can't keep up.
(5) 你能說(shuō)得簡(jiǎn)單一點(diǎn)嗎?
Could you put that more simply?
(6) 請(qǐng)你再多解釋一下好嗎?
Will you explain a little bit more?
四、通話將畢時(shí)的結(jié)尾語(yǔ)
(1) 謝謝你來(lái)電。 Thank you for calling.
(2) 很高興跟你談話。 Nice talking to you.
(3) 感謝你打給我。 It was kind of you to call me.
(4) 請(qǐng)隨時(shí)再打電話給我。 Call me again any time.
(5) 我該掛電話了。 I'd better get off the phone.
(6) 讓我們盡快聚聚。 Let's get together soon.
(7) 有空請(qǐng)?jiān)俅螂娫拋?lái)。 Call again when you've got time.
職場(chǎng)會(huì)議禮儀英語(yǔ)
職場(chǎng)英語(yǔ)：辦公室的八個(gè)實(shí)用職場(chǎng)禮儀技巧
The modern workplace is full of potential pitfalls, meaning you have to be on your toes to make, and maintain, the right impression with your co-workers and colleagues.
現(xiàn)代職場(chǎng)充滿了潛在的陷阱，這意味著你必須小心去創(chuàng)造并維護(hù)在同事之間的良好印象。
It's not just for the sake of politeness —more than three-quarters of HR managers recently polled by Robert Half said technology etiquette breaches can affect a person's career prospects.
這不僅僅是為了禮貌。在羅伯特·哈夫公司最近的一次調(diào)查中，超過(guò)四分之三的人力資源經(jīng)理說(shuō)違反技術(shù)禮儀可以影響一個(gè)人的職業(yè)前景。
We've taken a look at tech etiquette in a contemporary company setting for some useful advice offering up-to-date "do's and don'ts" for the digital age.
我們看了現(xiàn)代化企業(yè)的技術(shù)禮儀，他們能提出一些有用的建議，為數(shù)字化時(shí)代提供最新的“行為守則”。
Have a read through our guidelines below. In the comments, share your tips for staying on the right side of polite in the workplace —and do share any bad manners horror stories you've experienced.
閱讀如下指導(dǎo)方針。在評(píng)論中，分享你在工作中保持正確禮儀的方法，以及你經(jīng)歷過(guò)的不禮貌的事。
1. Never Unplug a Device on Charge
1. 不要拔掉在充電的設(shè)備
It may sometimes be a scramble to find a socket to juice up your dying gadgetry, but the "first come, first served" rule stands fast in this area. You must never unplug another device that's on charge without first checking that it's okay to do so.
有時(shí)候，你很難找到插座給自己快要沒(méi)電的設(shè)備充電，但是“先到先得”的規(guī)矩在辦公室是一直存在的。在確認(rèn)是否可以這么做之前，永遠(yuǎn)不要把別人正在充電的設(shè)備拔掉。
Always, always, always ask —and if you can't find device's owner, then walk away and find another outlet. For all you know, the gadget's owner might be about to head into a vitally important meeting or call and need all the juice they can get.
一定記得要先詢問(wèn)。如果你找不到設(shè)備的主人，就放棄它去找其他的插座吧。要知道，這些設(shè)備的主人可能要參加一個(gè)至關(guān)重要的會(huì)議或者接聽(tīng)重要電話，他們需要設(shè)備保持充足的電量。
2. Don't Wear Headphones Away From Your Desk
2. 離開(kāi)座位時(shí)不要戴耳機(jī)
Does your company allows its employees to work with headphones on? Plugging into music can be a great way to concentrate and block out the noise and distractions of a busy work environment, but be sure to take them off every time you leave your seat. Even if you want to try and maintain your level of concentration, don't be tempted to wear headphones in communal areas, it can be perceived as anti-social, and downright rude.
你的公司允許員工戴耳機(jī)工作嗎?戴耳機(jī)聽(tīng)音樂(lè)可以很好地集中精力，阻擋忙碌的工作環(huán)境帶來(lái)的噪音和干擾，但確保你離開(kāi)座位的時(shí)候摘下耳機(jī)。即使你想要保持精力高度集中，也不要嘗試在公共場(chǎng)所戴耳機(jī)，這會(huì)被認(rèn)為是反社會(huì)的行為，并且非常粗魯。
3. Don't Use Someone Else's Computer
3. 不要用別人的電腦
It's easy to think all equipment is company property and fair game for use, but this does not extend to computers and laptops. You should never use someone else's PC, even if it is just for a super-quick fact check. Most people are pretty possessive about their PCs and view unauthorized use as an intrusion of their privacy.
在辦公室人們很容易認(rèn)為所有的設(shè)備都是公司財(cái)產(chǎn)，每個(gè)人都能使用，但這并不包括電腦和筆記本電腦。永遠(yuǎn)都不要用別人的電腦，即使你只是百度一下。許多人都想獨(dú)自占有自己的電腦，并且認(rèn)為未經(jīng)允許而使用自己的電腦是一種侵犯?jìng)�(gè)人隱私的行為。
4. Don't Forget to Refill Supplies
4. 別忘了補(bǔ)充物資
Be a good neighbor when it comes to office equipment. If you use the last of the photocopier paper, refill it. Return gadgets fully charged. Put a new pot of coffee on if you have the last cup. Report inevitable printer errors to someone who can fix the issue. Don't walk away from an issue, even if you're mega-busy and think no one noticed that you were the last person to use it.
當(dāng)涉及到辦公設(shè)備時(shí)，要當(dāng)一個(gè)好鄰居。如果你把剩下的復(fù)印紙用完了，記得補(bǔ)充。用完設(shè)備之后記得把電充滿。如果你喝完了最后一杯咖啡，記得準(zhǔn)備一壺新的。打印機(jī)出了問(wèn)題，記得給維修工報(bào)修。別把問(wèn)題放著不管，即使你真的很忙，以為沒(méi)人會(huì)注意到你是最后一個(gè)使用者。
5. Put Your Phone on Silent at All Times
5. 時(shí)刻把手機(jī)調(diào)成靜音
Even if it's office policy to allow personal calls on your mobile phone, we strongly suggest switching your phone to silent every single time you enter the office. You may only get personal calls on occasion, but you can bet the times you do either someone important will be walking past or you'll have left your phone unattended at your desk while everyone else hears it ring. Also, your novelty alert tones might amuse you, but can seriously grate on the nerves of nearby colleagues. Don't be that person.
即使公司政策允許你接打個(gè)人電話，我們也強(qiáng)烈建議你每次進(jìn)辦公室時(shí)把手機(jī)調(diào)成靜音狀態(tài)。你可能只是偶爾接打個(gè)人電話，但是你可以設(shè)想，萬(wàn)一正好有重要的人經(jīng)過(guò)，或者你把手機(jī)留在桌子上不管，周?chē)娜硕悸?tīng)到了鈴聲響。而且，你的新奇警報(bào)鈴聲可能會(huì)逗你開(kāi)心，但它也嚴(yán)重刺激到你周?chē)碌纳窠?jīng)。別當(dāng)這種人。
6. Limit Laptop Activity in Meetings
6. 在會(huì)議中少使用筆記本電腦
While it's commonplace to take your laptop into meetings, try and be disciplined about what you do with it. Although it's tempting to carry on working, check mail, IM or even browse during meetings, you should limit this kind of activity out of politeness. If no one can see your screen, you may think that tapping away on the keyboard could be interpreted as taking notes, but it will be fairly obvious to anyone else present that your attention is away from the room.
雖然把個(gè)人的筆記本電腦帶入會(huì)議室是很普遍的，但要注意克制自己對(duì)它的使用目的。雖然帶著電腦可以很容易地在會(huì)議期間繼續(xù)工作，查閱郵件、信息甚至是瀏覽網(wǎng)頁(yè)，但出于禮貌，你應(yīng)該限制自己的這些行為。如果沒(méi)人能看到你的屏幕，可能你以為在別人看來(lái)你在鍵盤(pán)上敲打是在記筆記。但對(duì)在場(chǎng)的其他人來(lái)說(shuō)，其實(shí)很明顯能感覺(jué)到你的注意力已經(jīng)不在這里了。
7. Don't Be an IM Nuisance
7. 別被即時(shí)通訊所拖累
Instant messaging is a really useful tool, but it's easy to misuse and this can be a real source of annoyance. We'd hope it goes without saying to respect someone's "busy" status, but there are other issues to consider too. Only inter-office IM someone with a query that can be resolved within a few brief responses. If the conversation is going to be longer than that, get up and speak to them in person or pick up the phone.
即時(shí)通訊是一個(gè)很有用的工具，但它很容易被誤用，這可能是煩惱的真正來(lái)源。我們希望“忙碌”狀態(tài)時(shí)不被打擾，但也有其他的問(wèn)題需要考慮。只有當(dāng)使用辦公室內(nèi)部的即時(shí)通訊，而且問(wèn)題可以通過(guò)幾個(gè)簡(jiǎn)短的回答解決時(shí)才可行。如果談話越來(lái)越長(zhǎng)，就當(dāng)面說(shuō)或者打電話吧。
8. Don't Be a Screen Smearer
8. 別當(dāng)屏幕涂抹者
Finally, this may seem like a small thing to pick up on, but we promise you it's a huge source of annoyance for many. Don't be a screen smearer. We're obviously not talking about touch screens here, but monitors and laptop displays. Some people really dislike it when you put fingerprints on their screens. While it's easy to do if you're trying to make a point or explain something, try not to touch other people's screens and definitely don't touch any screen if you've got dirty fingers.
最后，這看起來(lái)是一件小事，但是我們保證它會(huì)給很多人帶來(lái)諸多煩惱。別當(dāng)屏幕涂抹者。我們這里顯然不是在談?wù)撚|摸屏，而是顯示器和筆記本電腦這樣的屏幕。有些人真的很不喜歡別人把指紋印在他們的屏幕上。當(dāng)你想表達(dá)觀點(diǎn)或解釋事情時(shí)很容易這么做，但是盡量不要用手去摸別人的屏幕。如果你的手不干凈，更是不要觸碰任何屏幕。
見(jiàn)面禮儀英語(yǔ)對(duì)話
Emily: Hi, Ryan! How was your morning?
嗨，Ryan！ 今天早上過(guò)得好嗎？
Ryan: So so. (Drinking coffee…)
一般了。（喝著咖啡...）
Emily: You look tired. What time did you get up?
你看起來(lái)有點(diǎn)累。你幾點(diǎn)起床的呢？
Ryan: En…I got up at 11:30AM. I eat breunch now.
嗯...我11:30才起來(lái)，現(xiàn)在早餐午餐一起吃。
Emily: Oh, so late. What time did you go to bed last night?
噢，這么晚。你昨晚幾點(diǎn)才睡��？
Ryan: 2:00AM.
凌晨2：00
Emily: Oh,so late. What did you do?
噢，太晚了。你做什么那么才睡？
Ryan: I played computer games. I have been so absorbed in it that I forgot the time. I’m always crazy about playing the game. It’s a pain in the neck to cut down playing the game.
我玩電腦游戲。我玩得太專(zhuān)心都忘記時(shí)間了。我總是癡迷于游戲，對(duì)于我來(lái)說(shuō)戒掉它太痛苦了。
Emily: Maybe you should find some important things to do to instead it. If you were busy in other things, you would have no time to play it.
也許你應(yīng)該找一些有意義的事做從而代替它。如果你有其它事情忙著，你就沒(méi)有時(shí)間玩游戲了。
Ryan: En…Good idea! I will try it from tomorrow. Thank you very much!Really nice speaking to you!
嗯，好主意！我將從明天開(kāi)始試一試。非常感謝！和你講話真開(kāi)心。
Emily: You too! See you later.
跟你講話我也很開(kāi)心！再見(jiàn)了。
Ryan: See you.
再見(jiàn)。
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