辦公室禮儀英語用語
禮貌,是人類為維系社會(huì)正常生活而要求人們共同遵守的最基本的道德規(guī)范,它是人們?cè)陂L期共同生活和相互交往中逐漸形成,并且以傳統(tǒng)、風(fēng)俗和習(xí)慣等方式固定下來。下面是小編整理的辦公室禮儀英語用語,供大家參考借鑒,希望可以幫助到有需要的朋友。
Office etiquette are formal rules of behavior that make professional encounters pleasant and productive. While certain procedures may seem awkward or wasteful to you as you begin working in a new situation, resist the urge to make immediate changes. Discover how things are done and why. Observe how others answer the telephone, dress, decorate desks or office space, snack on the job, circulate memos, etc. Establish in your mind other peoples priorities before asserting your own. Any changes you initiate will have more validity after you have familiarized yourself with the customary procedures.
辦公室禮儀能夠使得職業(yè)生活愉快并且富于效率。在你剛剛開始在一個(gè)新環(huán)境上班,你可能對(duì)某些禮儀感到難以運(yùn)用得體甚至覺得是繁文縟節(jié),但是不要馬上改變它。留心觀察該怎樣做和為什么這樣做:接電話、穿衣服、辦公桌和辦公區(qū)的布局及裝飾,在辦公室用餐、傳閱文件等等。你首先要對(duì)別人的行為留下印象然后再確定自己的行為規(guī)范。在你對(duì)約定俗成的習(xí)慣熟悉后再開始做一些改變會(huì)更加富有成效。
Every Office has its own protocol for who is called by his or her first name and who is called by his or her title. New employees should follow suit, after listening carefully to how people are addressed.
每個(gè)辦公室對(duì)于稱呼某人名字或者是稱呼他/她的頭銜都有固定的習(xí)慣。新雇員要遵循習(xí)慣,注意別人是怎樣稱呼的。
Whatever your position, a "thank you" is in order, no matter how small the task or favor.
無論你在公司處于何種職位,即便別人幫了個(gè)小忙,也要說一聲謝謝。
辦公室禮儀英語:上班第一天
Zhang Hai: Good morning
張海:早上好,
Mo: Nice to see you, if you work hard,skys the limits here.
莫:很高興見到你,好的開始是成功的一半。希望你前途無量。
Zhang Hai: Thanks, shall I meet my colleagues?
張海:謝謝,我能見見同事嗎?
Mo: Sure, come with me.
莫:當(dāng)然可以,跟我來。
Mo: Yi Di, I would like you to meet our new comer, Zhang Hai, he just graduated from
莫:易迪,我向你介紹一位新同事張海,他剛剛從清華大學(xué)畢業(yè)。
Yi Di: Nice to meet you.
易迪:很高興見到你。
Zhang Hai: I am new to the working world and would appreciate your guidance.
張海:我沒有什么工作經(jīng)驗(yàn),請(qǐng)你多指教。
Yi Di: Thats all right, I will try my best to assist if you need any help.
易迪:別客氣,如果需要幫忙,我會(huì)盡力的。
Zhang Hai: Great!
張海:太好了。
Mo: Well, as other guys are still not in, Ill introduce you to them later.
莫:其他人還沒來,我晚些時(shí)候介紹給你。
Zhang Hai: All right.
張海:好的。
辦公室禮儀英語:如何稱呼對(duì)方?
Every office has its own protocol for who is called by his or her first name and who is called by his or her title. New employees should follow suit, after listening carefully to how people are addressed.
對(duì)于男女同事的名稱或職位的稱呼,各個(gè)公司有不同的規(guī)矩。新雇員應(yīng)該注意他們相互如何稱呼而效仿。
If yours is a "title" office, but you call your boss Charlie when meeting alone, you should still call him Mr. Dodd when others are around.
如果您的公司規(guī)矩是稱呼職位,那么在單獨(dú)會(huì)見時(shí),您可以直呼老板查理,而有其他人在場時(shí),應(yīng)稱其多迪先生。
If yours is an informal office, you still should wait for the other person to say, "Please call me Jim," before doing so, if he has been introduced to you as "Mr. Culyer."
如果您的公司比較隨便,您最好還是等到別人把“庫
Everyone, no matter whether the office is formal of informal, has a name. No assistant should ever be referred to as "my girl." She is, if a possessive must be used, "Charlene Walter, my assistant," or "Angela Badalato, my assistant."
無論公司是否有無規(guī)矩,每個(gè)人都有稱呼。不是每個(gè)經(jīng)理助理都可以用類似“姑娘”的倪稱。如果必須說明所屬關(guān)系,則應(yīng)如此介紹:她是Charlene Walter,我的助理,或我的助理 Angela Badalato。
辦公室禮儀英語:對(duì)新同事致辭
I am Peter, Sales manager of the company.
First of all, I would like to take this opportunity to welcome you to our company.
As you are aware that our company is the one of the leading companies. I know you will be proud of you being a member of our company.It is always my great concern to keep the business going. We can never rest on our laurels. We need to set new goals for ourselves all the time. As you are equipped with new knowledge, new thoughts and new insights, make full use of them while they are still fresh in your minds.
Work hard, not only for our company but also for yourself, thats the only way for you and our company keep growing.
Again I would like to welcome you and from today on, lets strive for development.
我是本公司的銷售部經(jīng)理彼特。
首先借此機(jī)會(huì),我衷心感謝各位能夠選擇并加入我公司。
如諸位所知,我公司是著名的公司之一,我認(rèn)為你會(huì)為成為我公司的一員感到驕傲。發(fā)展公司的業(yè)務(wù)一直是我關(guān)注的中心問題。我們不能依賴舊有的成績。我們需要不斷創(chuàng)新。你們具有新的知識(shí)、新的觀念以及新的見解。請(qǐng)趁它們還沒有過時(shí)善加利用。
請(qǐng)一定努力工作,不僅為了公司也為你自己,這是你自己和我們公司發(fā)展壯大的唯一出路。
再次歡迎你們的加盟,從今天開始讓我們一同為發(fā)展而奮斗。
辦公室禮儀英語:怎樣與同事相處
Office protocol can make it different for one employee to ask anther for help. While no one likes the shirker who never seems to be able to quite get his own projects finished and turns helplessly to peers for assistance, most will willingly volunteer to lend a hand to someone who has helped him or her.
對(duì)于同事間尋求幫助,辦公室內(nèi)的禮節(jié)往往起著重要的作用。往往沒人愿意幫助那種老是無法完成自己工作,愛偷懶的人;而大多數(shù)人還是樂意主動(dòng)地幫助那些曾經(jīng)也幫助過自己的同事。
If you know a coworker is working through lunch to collate a large client packet, your volunteering to stay and help will be gratefully received and most often returned when its you who is stuck. I say voluntarily because your offer is not to add up paid overtime hours. It is to help a peer in need.
如果知道同事午飯時(shí)間還一直忙著校對(duì)客戶的文件,您主動(dòng)提出留下來幫助他,會(huì)得到他的感激,在你遇到同樣的情形時(shí),會(huì)得到他的回報(bào)。我所指的主動(dòng),是因?yàn)槟膮f(xié)助是沒有加班費(fèi)的。屬于助人于困難時(shí)機(jī)。
If your offer is accepted, you do not, however, store it away in your mental favor bank or ever remind everyone what a good person you were for helping------you simply hope the favor will be returned when its you who is overloaded.
一旦你的好意被接受,不要刻意地老記著或提醒每個(gè)人您曾如何地幫助過他們--在你遇到力不從心的情況下總會(huì)有人回報(bào)你的。
辦公室禮儀英語:教你如何應(yīng)急
1.事件:明天突然要去參加商務(wù)午餐。
困難:雖想積極展開交談,無奈沒有聊天的.話題。
方法和對(duì)策:看當(dāng)天的新聞,了解當(dāng)?shù)氐纳钋闆r。
實(shí)踐范例:
Is there anything new?
The New York Times this morning says...
2.事件:在會(huì)議中,必須發(fā)表有關(guān)新產(chǎn)品的介紹演講。
困難:雖然事先擬了草稿,但在會(huì)議進(jìn)行中,沒有把握能講的和草稿一樣流暢。
方法和對(duì)策:把資料的要點(diǎn)前后連貫地寫在紙上。每個(gè)項(xiàng)目要條理分明,這樣別人才能聽得懂。
實(shí)踐范例:
Let me begin with...
I have three major points to discuss with you.
Are there any questions?
Thank you very much (for your attention).
3.事件:到機(jī)場去迎接客戶。
困難:由于是第一天見面,不知道開始要說什么話。
方法和對(duì)策:深呼吸一下,然后以簡單的寒暄和對(duì)方打招呼。記得要面帶微笑。
實(shí)踐范例:
Hello, Mr. C!
I suspect youre tired after a long flight.
Did you have a comfortable flight?
辦公室禮儀英語:怎樣做一個(gè)好上司
Part of the daily routine of most executives is to spend a period of time with his or her assistant, going over projects, dictating letters, discussing appointments to be made etc. It is easy to forget the niceties of human relations that make these meetings more pleasant when they occur daily, but shouting, "Jane! Come in here!" or running through the litany of things to do without a smile is inexcusable.
大多數(shù)業(yè)務(wù)經(jīng)理大部分日常業(yè)務(wù)都花在與他或她的助理研究項(xiàng)目,口述信函,商討會(huì)談時(shí)間等事務(wù)上。每天進(jìn)行這樣的會(huì)晤很容易忽略了相互間的和睦氣氛。 直呼“Jane,你過來!”或面無表情地吩咐工作是無法讓人接受的。
At a meeting of project managers, saying "Susan, the Kraus project needs some attention...do you think you could fit it into your schedule within the next two days? shows acknowledgment that Susan has a schedule and again makes a request out of your order.
當(dāng)開項(xiàng)目經(jīng)理會(huì)時(shí),您說:“Susan, 克勞斯的計(jì)劃需要予以注意,您能否兩天內(nèi)將它列入你的計(jì)劃中?”這樣一方面表示了解Susan有了一個(gè)計(jì)劃,同時(shí)在提出要求時(shí),避免了命令的口吻。
By making these requests " you" rather than "I" statements or questions, you are implying that Jane or Susan have a participatory place in the process. If you said, " I want you to come in here..." " I want you to work on the Kraus project." The tone of your request would be very different.
提出這類請(qǐng)求時(shí),使用“您”,而不用“我”的方式陳述或提問可暗示Jane或Susan參與了本項(xiàng)目。如果只說“我想讓您過來一下……”“我想讓您準(zhǔn)備克勞斯的計(jì)劃! 您的要求聽起來就顯得極為地不同!
拓展內(nèi)容:英語小知識(shí)之交際禮儀用語
見面時(shí)的招呼語
1. Good Morning, Mike. / Good Afternoon, Harry. / Good Evening, Mr. Johnson2. A: How’s everything going? / How’s everything? / How’re you doing? / Howdy?
B: Fine. / I’m doing fine. / OK. /Okay. / I’m doing Okay. / Not so bad. / Not too bad. / Good. / I’m doing good. A: What’s new?
3. A: Hi, Bill. How are you? B: Fine, thank you. And you? A: I’m fine, too, thanks.
4. I haven’t seen you for a long time. / It’s been a long time. / Long time no see. / It’s really nice to see you again.
介紹和初見面的招呼語
1.介紹:May I introduce you to Dr. Johnson? / Mr. Ford, this is Mr. Johnson. / Marry, I want you to meet Kenny.
2.希望被介紹時(shí):Will you introduce me to the young woman talking with Mrs. Allen?
3. 確認(rèn)是否初次見面:
A: Have you met / each other / Mr. Lee / Clark?
B: No, I’m afraid not. / Yes, we’ve been friends for a lifetime.
4. 初識(shí)者的招呼語:
A: How do you, Mrs. Allen? I’m pleased to meet you. B: How do you do, Mr. James? I’m very glad to meet you, too. A: Hi, Mary. B: Nice to meet you, Kenny.
5. 初識(shí)者彼此間的社交性招呼: A: I’ve heard a lot about you. B: Good things, I hope.
I’ve been looking forward to meeting you. / I’ve been wanting to meet you.
惋惜、同情、鼓勵(lì)
1.表示同情:I’m sorry to hear that.
2. 對(duì)方訴苦時(shí)表示同情:That’s too bad.
3. 聽到對(duì)方失敗想鼓勵(lì)時(shí):It happens. / Take it easy.
4. 鼓勵(lì)喪失自信的人:You’re on the right track.
告別
1. 一般性告別用語:
See you later (tomorrow). / See you. / See you soon. / Take it easy. / Take care. / Goodbye. / Bye (now). / Bye-bye. / Have a nice weekend (trip)! / Have a nice day! / Good luck! / I’ll be seeing you. / Let’s meet again soon.
2. 分手時(shí)的客套話:
Well, I have to be going. / I got to go now. / I got to run now. / Uh, will you excuse me? / Oh, I’m late. I should be going now. / It’s been nice talking to you, but I really must go now.
3. 分手時(shí)的關(guān)懷語:
Please give my best wishes to your father. / Please remember me to your father. / I’ll miss you. / Good to see you. / It’s been nice seeing you. / It’s been a pleasure. / I had a good (great) time today. / Thank you very much for everything. / You’ve been a big help. / Every success in your new job.
道歉
1. 道歉的一般用法:
I’m (very / terribly / extremely) sorry. / Sorry. / Excuse me. / Please forgive me. / That’s my fault.
2. 未能達(dá)成對(duì)方的期望時(shí):Sorry we cannot help you. / I wish I could help you.3. 鄭重地道歉:
I really appreciate all the trouble you’ve gone to (all your trouble). / I’m sorry I caused you so much trouble. / I can’t apologize to you enough.
4. 道歉事與愿違:
I’m sorry. I didn’t mean that. / I’m sorry it worked out this way (it has come to this). / I apologize if I hurt your feelings.
5. 求對(duì)方寬恕:Will you accept my apology? / I owe you an apology.
6. 對(duì)方等待時(shí):I’m sorry to have kept you waiting.
道謝
1. 一般的道謝:Thank you. / Thanks a lot. / That’s very kind (nice) of you.
2. 深深的感謝:I really appreciate it. / I can’t thank you enough. / It was a great help. 回答: It’s my pleasure. / The pleasure is (all) mine.
3. 雖然不符所望,還是感謝:Thank you (Thanks) anyway. / Thank you all (just) the same.
4. 感謝的事情明確時(shí):Thank you for calling / writing/ inviting me / coming / your e-mail / your trouble. 回答:That’s OK. / No trouble.
祝賀
1. 最普通的祝賀詞:Congratulations! on
2. 祝酒等:Cheers! / Bottoms up! / Here’s to you! / To your future. / To your health!
3. 祝賀生日節(jié)日:
Happy Birthday! / Happy New Year! / Happy Valentine’s Day! / Merry Christmas! / Happy Spring Festival! / Happy Chinese New Year!
4. 結(jié)局完美時(shí):
That’s good! / Lucky you! / You did it! / You made it! / You did a great job! / Nice! / Great!/ Fantastic! / Terrific! / Excellent! / Wonderful! / Neat! / Super!
5. 婚禮等的祝賀:
I wish you happiness and success in the future. / I wish you good luck. / I wish you everything you wish for yourself.
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