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商務(wù)交流言語(yǔ)與非言語(yǔ)交流同等重要

時(shí)間:2024-10-22 12:22:20 求職英語(yǔ) 我要投稿
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商務(wù)交流言語(yǔ)與非言語(yǔ)交流同等重要

  商務(wù)交流總的來(lái)說(shuō)可以分為言語(yǔ)交流(verbal communication)和非言語(yǔ)交流(nonverbal communication),這兩者在使用時(shí)無(wú)論對(duì)個(gè)人還是組織都是很重要的。

商務(wù)交流言語(yǔ)與非言語(yǔ)交流同等重要

  People in business communicate in various ways: face-to-face talks, informal group discussions, seminars, conversations on the phone, writing in letters, memos, and reports. All this is referred to as verbal communication, or communication that involves use of words. Nonverbal communication, on the other hand, does not rely on words, but rather on people's facial expressions, the way they dress themselves, and how long they keep a visitor waiting, etc. Undoubtedly, effective communication of both types are equally important to individuals and organization as a whole, because they may exhibit an image of courtesy, friendliness, sincerity, and efficiency, which is critical to the success of individuals and organizations as well.

  商務(wù)交流中人們通常使用不同方式進(jìn)行溝通:面對(duì)面的對(duì)話(huà),非正式的集體討論,研究會(huì),電話(huà)交談,書(shū)信往來(lái),備忘錄,報(bào)告等等。這些都是指言語(yǔ)交流或者說(shuō)涉及到話(huà)語(yǔ)的交流。另一方面,非言語(yǔ)交流,不依靠話(huà)語(yǔ),而是依靠人們的面部表情,穿著,他們讓來(lái)訪(fǎng)者等待的時(shí)間等等。毫無(wú)疑問(wèn),兩種方式中的有效交流作為一個(gè)整體無(wú)論對(duì)個(gè)人還是組織都是同等重要的,因?yàn)樗麄兡軌蛘故径Y貌,友好,真誠(chéng),效率的形象,而這些對(duì)個(gè)人和組織都是至關(guān)重要的。

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