外貿(mào)面試英文問(wèn)題

　　1, the customer to answer your letter says another supplier offer similar quality products even cheaper by half, how would you respond to customer?

　　RE: we need to understand the industry, if the quality is the same, the price can not be half. (in our factory price is relatively lower. ) customers are likely to mess bargaining, or customers are not familiar with the industry.

　　If it is the same quality, half the price, the customer will not find us again.

　　So that customers have in our samples and the other is have a look, if the other party is really very cheap, we give the customer.

　　To allow customers to eat some Kui, after we go with this client.

　　2 with the customer about the final rounds because the price is not to say the next time, customers work together, how would you respond?

　　RE: can promise to customer price, at the same time, advises clients to our sample. As long as the customer is willing to our sample, we sent him sample, but not to delay holding. Customers with you our samples, we will tell the customer, depression, the price is too low, so the price of the product quality will be very poor, in the protection of customer credit considerations we will not send the samples.

　　Have a look the customer to reflect, and then look at the situation the price to go up. If the customer pay attention to quality, will do some concessions.

　　If the customer as long as junk, the customer will give up.

　　3. The customer complained that your goods are not up to the quality requirements of our customers, request a return or compensation, how do you respond?

　　RE: before delivery to customers please inspection company to help customers such as SGS inspection, OK inspection. FOB or C&F under the condition of the cargo on board, we are not responsible for. The goods are manufactured according to customer requirements before, also inspection OK.

　　Please the customer and customer communication. The compensation and return no more.

　　4 the balance of the customer, but for some reason or stop the last month in Hong Kong, customers are in a hurry, so very angry to you very disappointed, telephone, mail does not return, how would you respond to customer for can let customers with you next time?

　　RE: first make clear what will stop in Hong Kong, to cooperate with customers to solve.

　　If the customer is the force majeure reasons, we are incapable of action, such as war, strike, etc..

　　5 if no inspection situation, the customer that the goods quality is not good, how to do?

　　Re: please send the goods back, we detected, if the quality and samples, there is no question that does not pass.

　　Then put the goods sent back to the client. If it is our company's quality problems, we need to give customers the repair, and provide qualified products.