客服主管英文個(gè)人簡(jiǎn)歷

Resume number:	145266202	Updating date:	2012-08-23 23:35:44	no photo
Name:	Miss. Annie Li	Nationality:	China (Mainland)
Current Place:	Guangzhou	Height/Weight:	160 cm?50 kg
Marital Status:	married	Age:	31 years

Career Objective

Application type:	Jobseeker
Preferred job title:	Customer & Technology Support: Customer Service Supervisor 、 Customer & Technology Support: Customer Relations Management 、 Trade:
Working life:	8	Title:	No title
Job type:	Full time	Expected Start date:	In a month
Expected salary:	￥5,000--￥8,000	Preferred working place:	Guangzhou Guangzhou Guangzhou

Work experience

Company's name: E&E Display Technology (GZ) Company LTD.Begin and end date: 2002-03-2012-09 Enterprise nature: Soly foreign funded enterprisesIndustry: Communication/Telecom/Network Equipment Job Title: Customer Service Supervisor Job description: I was entered this company in 2002, and act in the market as a sales assistant, is responsible for Europe and the United States respond to customer inquiry, a model for drawing the progress of requests and tracking, quote product pricing.in 2003 the market for promotion to Senior Assistant, mainly Europe and the United States and Greater China, the handling of customer orders and follow-up. Period with the reminders and shipping arrangements, the quality of customer complaint handling, payment tracking. Conduct customer satisfaction surveys. in 2004, again promoted to marketing director of customer service, under the six employees, customer service manager directly reporting to the market. Is mainly responsible for Europe and the United States, Japan, Southeast Asia, the management of customer orders, Customer satisfaction surveys and customer information management. Analysis and processing customer sales. As well as customer information management system and perfect. Reasons for leaving: Seek Development Company's name: Statrax Hardware Module Company LTD.Begin and end date: 2001-01-2002-02 Enterprise nature: Soly foreign funded enterprisesIndustry: Petroleum/Chemical Industry/Minerals/Geology Job Title: International Trade Specialist/Assistant Job description: Mainly responsible for the development of overseas (Japan, Southeast Asia) customers, to participate in trade fairs to develop new customers. With customers to visit the factory, accompany clients by the company's audit. Proofing products and pricing, production follow-up orders, delivery orders for recovery, with shipping arrangements and payment reminders. as well as dealing with customers complaint. Reasons for leaving: Seek Development

Educational Background

Name of School:	South China Normal University
Highest Degree:	Bachelor	Date of Graduation:	2012-01-01
Name of Major 1:	Engliash	Name of Major 2:	Japanese
Education experience:	Start date End date Education organization Majors Certificate Certificate No 2005-05 2005-05 Li Yang Crazy English training Camp General Spoken English Li Yang to strengthen the training of or

Language Ability

Foreign Language:	English	Level:	excellent
Chinese level:	excellent	Cantonese Level:	excellent

Relevant skills and abilities

Time Period: 2002/3--Present Company: E&E Display Technology (GZ) Company LTD. I was entered this company in 2002, and act in the market as a sales assistant, is responsible for Europe and the United States respond to customer inquiry, a model for drawing the progress of requests and tracking, at the same time with the engineering and purchasing department to communicate directly to product pricing, demand in the design and the quality of treatment as a customer sales support. As a result of hard work to fulfill their duties, in 2003 the market for promotion to Senior Assistant, mainly Europe and the United States and Greater China, the handling of customer orders and follow-up. Period with the reminders and shipping arrangements, the quality of customer complaint handling, payment tracking. Conduct customer satisfaction surveys. Through two years of work experience, the perfect way of doing things, as well as a deeper understanding of corporate governance, in 2004, again promoted to marketing director of customer service, under the six employees, customer service manager directly reporting to the market. Is mainly responsible for Europe and the United States, Japan, Southeast Asia, the management of customer orders, delivery and shipment follow-up, customer quality complaint handling, payment tracking. Customer satisfaction surveys and customer information management. Analysis and processing customer sales. As well as customer information management system and perfect. The work of subordinate supervisory staff, difficult to resolve, so that the work of customer service department running smoothly and enhance customer satisfaction year after year, to cooperate fully with the sales staff do the work of the later order to obtain the cycle of orders, and achieved sales rising. 2001/1--2002/2 Company: Statrax Hardware Module Company LTD. Job Title: International Trade Specialist/Assistant Job Description: Mainly responsible for the development of overseas (Japan, Southeast Asia) customers, to participate in trade fairs to develop new customers. With customers to visit the factory, accompany clients by the company's audit. Proofing products and pricing, production follow-up orders, delivery orders for recovery, with shipping arrangements and payment reminders. as well as dealing with customers complaint.

Self-recommendation letter

Years a wealth of customer service and management experience. A strong sense of customer service, understand the importance of customer service skills and services. Good customer service management team, reduce losses, the company won a better reputation and development. Familiar with the operation of the business processes, many years practical experience. WINDOWS skilled use of computer systems; OFFICE software, OUTLOOK, GroupWise. MFG / P system. ISO/TS16949 and ISO 14001 are familiar with the basic knowledge and standards. Good at communication, coordination, good team spirit of cooperation. Careful work, dedication, collective sense of honor, and doing things just steady. Mandarin, English, proficiency in the use of Cantonese.

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